Refund Policy

This Refund Policy explains when we offer refunds, when we don’t, and how to cancel a membership at 3D Printing Builds, LLC (“3D Printing Builds,” “we,” “us,” or “our”). We’ve kept it short and plain, because refunds shouldn’t be confusing.

Our approach is simple: if something goes wrong on our end, we’ll make it right. If you received exactly what you purchased and later change your mind, digital products generally can’t be refunded — because once they’re delivered, they can’t be returned.

Effective date: 6/26/2026

Version: 2.1

The Short Version

• If the problem is our fault — a duplicate charge, a broken file, a delivery failure — contact us and we’ll fix it.
• Digital products (STL files, courses, templates, downloads) are generally non-refundable once you’ve received them, because they can’t be returned.
• You can cancel a membership anytime, yourself, from your account dashboard — no email or phone call needed. Cancelling stops future charges.

When We’ll Make It Right

We’re not looking for reasons to say no. If any of these happen, reach out and we’ll sort it out with a refund, fix, or replacement as appropriate:

Situation — How We’ll Help

A duplicate charge or an accidental double purchase. — Refund, correction, or replacement as appropriate.

A billing error, such as being charged the wrong amount or charged after you cancelled. — We’ll correct the billing issue.

A technical delivery failure where you paid but couldn’t download or access what you bought. — We’ll restore access or issue an appropriate refund.

A corrupted or defective file. — We’ll replace or repair the file.

The wrong file on our end. — We’ll provide the correct product.

An unauthorized or fraudulent charge. — We’ll investigate and resolve the issue.

A product that is materially different from how we described it. — We’ll make it right with a refund, replacement, or correction.

Our goal is simple: We’d genuinely rather fix the problem than have you feel shortchanged.

What’s Generally Not Refundable

Because our products are digital and you get them immediately, the following usually aren’t eligible for a refund:

• Changing your mind after receiving the product.
• The product working as described but not being what you expected.
• Printer, slicer, or hardware issues, or prints that didn’t turn out.
• User error, skill, or experience level.
• Not being able to use the files because of your own equipment.
• General dissatisfaction after successfully receiving a product that matches its description.
• Unused subscription time, plan downgrades, or features being unavailable during maintenance.
• Forgetting to cancel before a renewal.

None of this is meant to be cold — it’s just the reality of digital goods: once a file is delivered, we can’t take it back the way a physical store can.

We encourage you to review product descriptions, images, videos, compatibility information, and license details before making a purchase. If you’re unsure whether a product is right for you, we’re always happy to answer questions before you buy.

Digital Products

This covers STL files, courses, templates, PDFs, and other downloads. Our educational content (courses) is a bundled digital product that gives you immediate access to video lessons, downloadable resources, templates, and download credits all at once — so, like our other downloads, it’s treated as a digital product here.

Once you’ve received a digital product, it’s generally non-refundable, except for the “make it right” situations above.

Memberships, Licenses, and Download Credits

Memberships are subscriptions that renew automatically until you cancel, and they may include commercial licensing rights and download credits.

Membership Policy — Details

Cancelling — Stops future renewals. It doesn’t refund payments you’ve already made, and we don’t refund unused time within a billing period.

Download Credits — Download credits are part of what your membership provides and aren’t separately refundable.

After Cancellation — You’ll continue to have access to your membership benefits until the end of your current billing period. After that, your membership will end and future renewals will stop.

(What your membership and licenses actually let you do is covered in our License Agreement.)

How to Cancel Your Membership

We built cancellation to be simple and self-service — you never have to email us or contact support to cancel. From your account:

1. Log in and go to your Dashboard.
2. Open Subscriptions in the sidebar.
3. Find your active subscription and open the ••• menu.
4. Choose Cancel to stop future renewals.

Just be sure to cancel before your renewal date, since once a renewal is charged it follows the rules above.

How to Ask for a Refund

If you ran into one of the “make it right” situations, email us at support@3dprintingbuilds.com with your order details and a quick description of what happened. We aim to respond within a couple of business days and will work with you to resolve it.

Your Rights Under Local Law

Depending on where you live, you may have consumer rights that apply on top of this policy — for example, mandatory cancellation or withdrawal rights in some countries. Nothing in this Refund Policy limits or removes any rights you have under the laws that apply to you. Where the law gives you a right we haven’t described here, that right still stands.

Changes to This Policy

We may update this Refund Policy from time to time. When we do, we’ll post the updated version here and revise the effective date above.

Contact Us

Questions about a charge, a cancellation, or whether something qualifies for a refund? We’d rather help than leave you guessing.

3D Printing Builds, LLC
Email: support@3dprintingbuilds.com