Refund Policy
At 3D Printing Builds, we aim to provide our subscribers with high-quality STL files for 3D printing and comprehensive educational content to enhance their 3D printing skills and commercial opportunities. We offer different subscription levels to cater to the diverse needs of our customers, including personal and commercial licenses with monthly, quarterly, and yearly membership plans.
14-Day Satisfaction Guarantee
We offer a 14-day satisfaction guarantee for all new subscribers. If, for any reason, you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase, provided you meet the following conditions:
No File Downloads: You have not downloaded any STL files from our catalog. Once a file has been downloaded, it is considered used and is no longer eligible for a refund under this guarantee.
Course Access: You have not completed more than 25% of any provided courses. Progress beyond this point demonstrates substantial use of our educational resources, which are a significant part of the subscription value.
Refund Request Procedure
To request a refund, please follow these steps:
1. Contact our support team within the 14-day period at support@3dprintingbuilds.com.
2. Provide your account information and a brief explanation of why the subscription did not meet your needs. This helps us to improve our offerings. (optional, as we offer a no-questions-asked policy).
3. Ensure you meet the no download and course completion criteria stated above.
Upon receipt of your request and verification that you have not exceeded the usage limits, we will process your refund promptly. Refunds will be credited to the original method of payment.
Non-Refundable Circumstances
Please note that after the 14-day guarantee period has elapsed, or if the subscriber has exceeded the download or course completion thresholds, the subscription fee is non-refundable. This policy reflects the digital nature of the resources and the intellectual property involved.
We believe this refund policy is a fair compromise that respects both the customer’s right to a satisfaction guarantee and the company’s protection of its digital content.
Policy Changes
3D Printing Builds reserves the right to modify this refund policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team at support@3dprintingbuilds.com or via our contact page on the website. We are committed to ensuring that your experience with our service is positive and beneficial. Our customer service team is available during standard business hours and aims to respond to all inquiries within 48 hours.
Feedback and Resolution
We value your feedback and are continuously striving to improve our services. If you encounter any issues or have suggestions, please let us know. We believe in fair resolution and will make every reasonable effort to address your concerns and assist you in finding a satisfactory resolution.
Policy Updates
Please note that Protomac Corporation/3D Printing Builds reserves the right to update or change our refund policy at any time. Any updates will be posted on our website and, where applicable, notified to you by email. We encourage you to review our refund policy periodically to stay informed of any changes.
Acknowledgment of Refund Policy
By using our services, you acknowledge that you have read and agree to our refund policy. Understanding this policy is important because your subscription to our services constitutes your agreement to this refund policy.
Thank you for choosing 3Dprintingbuilds.com for your 3D printing needs. We look forward to serving you and providing the high-quality resources that will help you succeed in your 3D printing endeavors.